Frequently Asked Questions
Everything you need to know about your MAD Heaters experience.
How long does shipping take for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 days, while international delivery can take 7-14 business days depending on your location and customs processing.
What is your return policy for electronics?
We offer a 30-day return policy for unused and unopened items in their original packaging. If the product has been used, we can only accept returns if there is a verified manufacturing defect.
Do MAD Heaters products come with a warranty?
Yes, all our electronic devices come with a standard 1-year limited warranty that covers defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
Can I track my package after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your products compatible with international voltage standards?
Most of our heaters are designed to be universal; however, please check the specific product description for voltage requirements or contact our support team to ensure compatibility with your local outlets.