Returns & Exchanges

At MAD Heaters, we stand behind the precision engineering of our products and offer a 30-day return window for unused items in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your return or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your MAD Heaters device and accessories in their original retail packaging to ensure they are protected from damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned electronics, we will process your refund or dispatch your exchange within 3-5 business days.